Extended Warranty Supported Models
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VTrak Series Extended Warranty
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Ordering Part Number
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Product Description
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EW2VTE
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2-year Extended Warranty for VTrak E-Class RAID Subsystem
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EW2VTJ
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2-year Extended Warranty for VTrak Series Expansion Chassis Subsystem
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KYHD3Y
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Keep Your Drive Disposal Option (per chassis)
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VTXSVCSP3AVU
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3-year PROMISE Service PLUS (PSP) for x30/x5000/A-Class/NAS GW - Uplift 4 Hour Response (North America)
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VTXSVEW2BVH
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2-year extended warranty with next business day on-site response time for PROMISE ServicePlus for a total of 5 years of coverage for VTrak x5000, Ex30, VTrak A-Class and NAS GW Series RAID subsystems shipped w/PROMISE hard drives
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VTXSVJW2BVH
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2-year extended warranty with next business day on-site response time for PROMISE ServicePlus for a total of 5 years of coverage for VTrak Jx10/ Jx30/Jx5000 Series shipped w/PROMISE hard drives
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VTXSVCEW2AVU
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2-year extended warranty PLUS uplift to 4-Hour on-site response time for PROMISE ServicePlus for an additional 2-years for a total of 5 years of coverage for VTrak x5000/Ex30/Jx30/VTrak A-Class & NAS GW Series
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Vess A-Series Extended Warranty
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Ordering Part Number
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Product Description
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VA2KSE2YRAZ
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2 Year Ext Extends 24x7 Support for USA.Canada for Vess A Series with Drives
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VA2KEW2YRAZ
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2 Year Ext Warranty.Extends standard warranty by 2YRS USA.Canada for Vess A Series w/Drives
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Vess R3000 Series Extended Warranty
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Ordering Part Number
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Product Description
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VR3KEX2Y
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2-Year Ext Warranty.Extends standard warranty by 2YRS for Vess R3600 w/o drives (Chassis Only)
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VR3KEX2YHD
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2-Year Ext Warranty.Extends standard warranty by 2YRS for Vess R3600 with drives
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VJ3KEX2Y
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2-Year Ext Warranty.Extends standard warranty by 2YRS for Vess J3600 w/o drives (Chassis Only)
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VJ3KEX2YHD
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2-Year Ext Warranty.Extends standard warranty by 2YRS for Vess J3600 with drives
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VR3KSPS3Y1
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3-year PROMISE ServicePlus-NBD and 24x7 phone & web Support Service for Vess R3000 Series RAID Head with and w/out Drives. Non business hour phone support in English
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VJ3KSPS3Y1
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3-year PROMISE ServicePlus-NBD and 24x7 phone & web Support Service for Vess J3000 Series JBOD with and w/out Drives. Non business hour phone support in English
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VR3KSPS3Y2
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3 Year PROMISE ServicePlus-NBD Service for Vess R3000 Series RAID Head with & w/out Drives
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VJ3KSPS3Y2
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3-year PROMISE ServicePlus-NBD Service for Vess J3000 Series JBOD with & w/out Drives
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VR3KSPS2Y1
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2 Year PROMISE ServicePlus-NBD Service for Vess R3000 Series RAID Head with & w/out Drives
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VJ3KSPS2Y1
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2-year PROMISE ServicePlus-NBD Service for Vess J3000 Series JBOD with & w/out Drives
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Promise Phone and Web Technical Support
(after out of warranty)
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Ordering Part Number
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Product Description
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PW24x7S6M
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Phone & Web support (no parts replacement) 24x7 for 6 months
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PW24x7S1Y
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Phone & Web support (no parts replacement) 24x7 for 1 year
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PW8x5S6M
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Phone & Web support (no parts replacement) 9-5 M-F for 6 months
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PW8x5S1Y
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Phone & Web support (no parts replacement) 9-5 M-F for 1 year
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