SUPPORT

Services & Warranties

We’re dedicated to keeping your data available!

PROMISE understands that the investment in storage hardware represents a small fraction of the total investment when considering the growing value of your data assets. This is why PROMISE makes every effort to provide the best, cost-effective warranty and service coverage available - to keep your data safe.
PROMISE services include free phone and email support with advance replacement parts and service uplifts like 4-hour* onsite parts replacement that assures your data is always online and available.

For more details about any of PROMISE service offerings feel free to contact us at sales@promise.com

PROMISE Standard Warranty Service
PROMISE is proud to offer the best free technical support in the industry backing our outstanding 3-year advance replacement service included with our business and mission critical products**
The full, actual warranty, including limitations, is stated in the "Warranty" Section of the manual included with each product. Please review that section for a complete understanding of the available warranty and service levels in your region.
PROMISE Extended Warranty Program
The PROMISE Extended Warranty program offers you the same high quality of service and support as the Standard Limited Warranty but for an Extended Contract period. The PROMISE Technical Support Team is available 24 hours a day, 7 days a week, to help troubleshoot any issues that you may encounter.
PROMISE ServicePlus Onsite Hardware Replacement
The PROMISE ServicePlus Plan is an upgrade to VTrak's 3-Year limited advance replacement warranty, adding a rapid response onsite hardware parts replacement service. This service is available 24-hours a day, seven days a week for the standard warranty period.
PROMISE Professional Services Installation
PROMISE has a wide array of products and solutions to meet today’s enterprise data storage demands. To ensure the success of your PROMISE storage deployment we have a certified Professional Services Team available with the skills and experience to implement your solution and expedite your ROI (Return On Investment).
*  Customers outside the four-hour support regions will receive Next Business Day (NBD) onsite support
** Business critical and mission critical products include VTrak and SuperTrak product lines, advance replacement coverage is not available in all regions. Ask you local PROMISE sales representative for details on service levels at your location.
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