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Promise End of Service Life (EOSL) Information

Promise EOSL Information, indicates that all support, including both standard and extended, will no longer be offered by Promise. Promise EOSL, means that the specific products have reached the end of its useful lifespan and Promise is no longer to provide support including hardware, software, bug fix and security patches. Promise will recommend doing the product refresh to the latest generation of Promise products.

This EOSL page displays the service life of Promise products. Our commitment ensures a minimum service life of 5 years from the last distribution of the product for sale, with the exception of technologically-obsolete products. Nevertheless, if there are no restrictions imposed by the operating system and hardware, we may offer sustained drivers. Drivers and the Utility are backwards compatible.

Additional support is available in the Promise Knowledge Base. https://kb.promise.com/
And the support portal. https://support.promise.com/ (For EOL products, there will be a support charge from the support portal)

Product

Model

Pegasus

Pegasus 1 R4/R6/R8

Pegasus

Pegasus2 R4/R6/R8/M4/R2+

Pegasus

Pegasus3 R4/R6/R8

Pegasus3 PC Edition R4/R6/R8

Pegasus

J2/J4

FastTrak

All Models

FileCruiser

All Models

SANLink

SANLink1 Series

SANLink

SANLink2 Series

SmartStor

NS-Series/DAS/Zero

SuperSwap

All Models

SuperTrak

All Models

Ultra Trak

All Models

Vess RAID/JBOD

1000-Series

Vess RAID/JBOD

R2000/J2000 Series

Vess A Series

A2200/A2600 Series

Vess A Series

A4600/A4800

VTrak

Ex10/Jx10 Series

VTrak

M-Series

VTrak

Ex30/Jx30 Series

VTrak

A Series

VTrak

G Series

VTrak

S Series

VSKY

All Models

Atlas

All Models

Apollo

All Models

*If the product is still under validated extended warranty, Promise will provide hardware repair or replacement service.

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