SUPPORT

Promise End of Service Life (EOSL) Information

Promise EOSL Information, indicates that all support, including both standard and extended, will no longer be offered by Promise. Promise EOSL, means that the specific products have reached the end of its useful lifespan and Promise is no longer to provide support including hardware, software, bug fix and security patches. Promise will recommend doing the product refresh to the latest generation of Promise products.
 

Product

Model

Pegasus

Pegasus 1 R4/R6/R8

SanLink

SanLink 1 Series

Pegasus

J2/J4

VTrak

Ex10/Jx10 Series

VTrak

M-Series

Vess RAID/JBOD

1000-Series

SmartStor

NS-Series/DAS/Zero

FastTrak

All Models

SuperSwap

All Models

SuperTrak

All Models

Ultra Trak

All Models

*If the product is still under validated extended warranty, Promise will provide hardware repair or replacement service.

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