VTrak Ex10 Series

Intelligent, high availability SAS/SATA based RAID storage systems

Transform digital assets into advantages.

Rapid growth in data - fueled by data intensive applications, digital content creation, and online data archival, is creating significant challenges to enterprise IT organizations to store and manage their data. Promise storage solutions help enterprises protect and manage their data storage, enabling them to transform critical data assets into a competitive business advantage.

Preferred solution for primary and value tier storage

For enterprise data centers and data-rich organizations dealing with the accelerating growth of unstructured content, Promise is the preferred storage solution for both primary and value tier storage. Promise solutions deliver flexible data management, outstanding protection, excellent scalability and bullet-proof security for a new class of data intensive applications through a combination of advanced technologies, including virtualization, all wrapped up in an energy efficient design.

Fundamentally changing storage economics

This explosive growth in unstructured data has created significant storage challenges for enterprise storage environments. Ineffective data protection, wasted storage and rising operational costs are driving enterprises to adopt a cohesive storage strategy. Promise VTrak E-Class, a family of intelligent, high availability SAS/SATA based RAID storage systems, addresses these issues and fundamentally changes storage economics from purchase and set up, to operation and upgrades.

Simplifies management

The VTrak line features Promise’s embedded browser-based management interface, WebPAM PROe, eliminating the need to install additional software. All VTrak systems on the network can be configured and monitored using a single, easy-to-manage interface through an out-of-band Ethernet port. By using industry-standard management protocols, Promise simplifies integration with third-party management applications.

Three year limited warranty

Every VTrak is backed by the Promise three year limited warranty, with 24*7 telephone and email support. Extended warranties up to two years are available on all VTrak units. When our support confirms a failure in the field, advanced replacement parts are always available to eliminate down time. Promise also offers an optional ServicePlus program providing onsite parts replacement.

Flexibility to fit your requirements

Choose the E-Class system that fits your requirements today, with the confidence that you have the flexibility to change the interface (FC and SAS) tomorrow, simply by changing the controllers. You can also increase your available storage by adding JBOD systems, like our VTrak J-Class, to meet future capacity needs.


  • Features
    • 4Gb Fibre Channel-to-SAS/SATA Dual Controller RAID Storage Systems
    • Dual/Redundant Active-Active RAID controllers
    • RAID Levels 0, 1, 1E, 5, 6 10, 50, 60
    • SAS-wide (x4) expansion port per controller supports up to four VTrak J-Class Expansion Chassis (80 bays total)
    • PerfectRAID support including Predictive Data Migration (PDM), Media Patrol
    • Embedded web browser base management support requiring no host software installation
    • Rich open protocol support for third party management software including SNMP and CIM
    • How swappable drive bays in a robust chassis
  • Specifications


    E-Class 3U/16-Bay FC Models
    Dual Controller Configuration Active/Active, Failover/Failback Flexible controller configurations; LUN affinity, enable/disable RCC
    Drive Support
    Up to sixteen 3.5” hard drives: SAS 3Gb/s SATA II 3Gb/s-- direct connect in single controller configuration or uses the Promise SATA MUX Adapter in dual I/O module configuration Supports any mix of SAS and SATA II 3Gb/s drives simultaneously in the same system; Direct SATA LED support Staggered physical drive spin-up
    External I/O Ports (per controller)
    Dual 4Gb Fibre Channel host ports One external 3Gb/s SAS x4 ports for JBOD expansion (up to 4 VTrak JBOD Systems)
    Data Cache
    Shared 512MB predictive data cache (max. to 2GB per controller - purchase through Promise), Automatic write cache de-staging, 72-hour battery backup
    Command Queue Depth
    512 commands per controller (1024 in some dual controller configurations)
    RAID Levels
    RAID 0, 1, 1E, 5, 6, 10, 50, 60– Any combination of these RAID levels can exist at the same time; Configurable RAID stripe size: 64K, 128K, 256K, 512K and 1MB stripe size per disk Background task priority tuning, adjustment of minimum I/O reserved for server use during all background tasks
    Hot spares
    Multiple global or dedicated hot-spare drives with revert options
    Max LUNs per subsystem
    256 in any combination of RAID levels and array types
    Max LUNs per array
    32 logical drives (LUNs); Supports LUN carving by allowing an array to be divided into multiple logical drives, RAID level, stripe size, sector size and cache policy can be configured per LUN. Supports out of order logical drive deletion and re-creation
    Max LUNs per Target ID
    Up to 256, depending on host side driver and operating system
    LUN Masking and Mapping
    Supports multiple hosts and initiator lists
    Disk data formats
    Supports Disk Data Format (DDF) for industry wide standardization and drive roaming between Promise RAID products
    Background Activities
    Media Patrol; Background synchronizing; Foreground initialization; Rebuild; Redundancy Check; SMART condition pooling; OCE (Online Capacity Expansion); RLM (RAID Level Migration); Priority Control, Rate Control and watermarking per BGA in Disk and NVRAM
    PerfectRAID Data integrity functions
    Physical Drive Error Recovery: PDM (Predictive Data Migration): Replace un-healthy disk member in array, and keep array on normal status during the data transition between healthy HD and replaced HD, Bad Sector Mapping, Media Patrol, SMART, Hard/Soft Reset to recover HD from bad status, HD Powercontrol to recover HD from hung status. Array Error Recovery: Data recovery from bad sector or failed HD for redundant RAID, RAID 5/6 inconsistent data Prevent (Write Hole Table), Data content Error Prevent (Read/Write Check Table) NVRAM event logging
    SCSI Commands
    Supports extended SCSI command set equivalent to SCSI/FC hard disk drives; Variable sector size (512Byte to 4kB) to break legacy limitation; 16Byte CDB support for 64-bit LBA addressing
    Supported Operating Systems
    Windows 2003, Linux (Red Hat, SuSE)
    Management Tools/Interface
    Operating System independent; Localized in multiple languages; SSL Security support; WebPAM PROe via out-of-band Ethernet; Command Line Interface or Command Line Utility via RJ-11 Serial Port or Ethernet (Telnet); Standard Management Protocols: SNMP, WBEM/CIM; Auto, Express and Advanced configuration support for novice and skilled users Embedded Web server and mgmt support – No host agent is needed Ethernet, RJ-11 Serial Port; SNMP, SSL, Telnet; Email, audible (buzzer), and visible (LED) indicators
    100-240 Vac Auto-Ranging
    Current (Maximum)
    8 A @ 100 Vac; 4 A @ 240 Vac (current rating with two power cords)
    Power Supply
    Dual 500W, 100-240 Vac auto-ranging, 50-60 Hz, dual hot swap and redundant with PFC, N+1 design
    Power Consumption
    108.38 Watts (under load w/o HDD), 523.91 Watts (under load with SAS HDD)
    Operating Temperature/ Humidity
    5°~40°C (-40°~60°C non operational) / Maximum 95%
    Random, 0.21 grms, 5-500Hz, X, Y, Z axis
    13.1x 44.65x 56.1 cm (5.2 x 17.6 x 22.1in)
    Net weight: 30.5 kg (67.2 lbs) without drives, 38.5 kg (84.9 lbs) with 16 drives* Gross weight: 37.5kg (82.7 lbs) without drives
    CE, FCC ClassA, VCCI, cUL, TUV, CB, BSMI, C-Tick, MIC
    Three years complete system limited warranty
  • Resources

    Drivers / Utilities / Firmware


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